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Towards Measuring the Complexity of Information Systems: A Language-Critique Approach

Towards Measuring the Complexity of Information Systems: A Language-Critique Approach
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Author(s): Christoph Rosenkranz (University of Frankfurt, Germany) and Roland Holten (University of Frankfurt, Germany)
Copyright: 2007
Pages: 4
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch014

Abstract

As organizations increasingly depend on information technology for their operation, complexity of information systems becomes an important issue for management. This paper shows how the combina-tion of conceptual modelling with cybernetics contributes to the measurement of complexity for the analysis and design of information systems and organizations. Within an information technology con-trolling setting, we apply the concept of variety for the diagnosis of a controlling and reporting system used in the German subsidiary of a large European bank. Based on the discussion of language critique, we show how conceptual models can significantly contribute to organizational analysis if used in com-bination with an established cybernetic theory.

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