The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
A Study on the Information Quality Satisfaction of Communication Portals in the Hong Kong Government
Abstract
Information quality is critical for a communication portal because there are myriad information types, including textual, audio, video and other complex information types which an organization has to manage. In this study, we examine whether information generated from an in-house developed communication portal of the Hong Kong Government would have higher quality than those sister portals developed by individual government departments using commercial packages. We conducted a survey-based study to understand how users evaluate the information quality of these communication portals. This portal case is interesting because: (1) Hong Kong Government has invested millions of US dollars in its implementation; and (2) the number of potential users is huge (over 53,000).
|
|