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Organizational Context and Business Process Analysis
Abstract
Organizational context, comprising of deeply imbedded business models and mindsets, is widely neglected by process methodologies of transformational change. Case study research of two manufacturing firms confirmed that critical problems in business operations arising from subcultures could not be understood by existing business process analysis methodologies. Therefore these methodologies completely missed the phenomenon of ‘causal patterns’. The research is important in the era of ERP and ecommerce, where process change usually precedes its implementation and remains a major determinant of its success.
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