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Multi-Level Delegation for Flexible Business Process Modeling
Abstract
In this paper we address issues related to delegation of responsibilities and their importance in increasing the flexibility and the effectiveness of business processes. Organizations usually establish a set of business rules regulating the way business processes are managed. For example, they specify which user should perform a given work in a given situation. In a changing and highly dynamic environment, rules can not be planned in advance in a fine-grained level. What’s more, in actual circumstances users may delegate work assigned to them, indeed, it is not always possible to account for every responsibility required in a moving environment. Theses delegation activities should be controlled. In addition, unforeseen circumstances like absence could take place. That is, we introduce a delegation model in order to allow the predefined rules to be less exhaustive and the decision-taking mechanism to be decentralized, to control the delegation activities between actors and to take into account unforeseen circumstances.
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