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Improving Hospital Performance: A Framework for Designing Medical IT Systems
Abstract
This study originated with strategic management work done at Jamaica Hospital in Queens New York and the Jewish Home and Hospital for the Aged in Manhattan, New York. As background for the project, the initial phase involved industry-wide studies of healthcare institutions throughout this country and abroad. During these studies, which involved both field research and a review of the research literature, many samples of which are given throughout this paper, it became apparent that advances in hospital Information Technology (IT) are having a dramatic impact on improving patient healthcare services. After a brief overall review of the hospital industry, this paper describes that impact and provides a framework for systems developers interested in creating medical IT systems, hospital managers and others considering introducing or expanding such systems, and readers generally exploring the nature of these systems. The concluding section of the paper summarizes the overall benefits of such systems.
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