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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

The Impact of Interpersonal Conflict Between Managers and Users on Information Systems Success During the Implementation of a New Information System

The Impact of Interpersonal Conflict Between Managers and Users on Information Systems Success During the Implementation of a New Information System
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Author(s): Øystein Sørebø (Buskerud University College, Norway), Tor J. Larson (Norweigan School of Mgt., Norway), Ann-Kristin Elstad (Buskerud University College, Norway)and Anita Gustavsen (Buskerud University College, Norway)
Copyright: 2005
Pages: 4
Source title: Managing Modern Organizations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-822-2.ch048
ISBN13: 9781616921293
EISBN13: 9781466665354

Abstract

During the implementation phase, interpersonal conflict among managers and users has a direct influence on information systems success. The theoretical meaning of interpersonal conflict and IS-success is explored as the basis for data collection among 139 users. The analysis shows that interpersonal conflict has a negative influence on ISsuccess.

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