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Explaining Groupware Implementation through Group Learning
Abstract
Implementation of groupware tends to be an evolutionary process. We apply a theory of group learning as a framework to highlight relevant aspects of such a process. Here we present the results of a longitudinal case study to which this framework was applied. A human resource information system introduced in a hospital was successfully implemented with one user group but failed in another group. Analysis shows a marked difference in the group learning procceses, which significantly contributes to the differences in success. The results confirm our assumption about the importance of learning processes in groupware implementation.
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