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Enterprise Modeling and Organizational Learning: An Interpretative Study
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Author(s): Joo Eng Lee-Partridge (Central Connecticut State University, USA)and David Y. F. Law
Copyright: 2004
Pages: 4
Source title:
Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch032
ISBN13: 9781616921255
EISBN13: 9781466665347
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Abstract
Organizations often employ process improvements and reengineering efforts to achieve operations efficiency. In this context, the enterprise modeling (EM) approach is used to facilitate process analysis and design. This paper discusses how EM tools and techniques have been applied to an airport passenger check-in domain to augment management decisions in operations and to address organizational issues. Our results demonstrate the usefulness of EM as a systematic and scientific approach to support knowledge-intensive work in operations analysis, management and planning, as well as organizational learning (OL).
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