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Diagnosing the Context of Inter-Organizational Systems by Mapping Key-Players
Abstract
Inter-organizational systems (IOS) are generally used in a context of various interested parties. If these parties are not identified and if their power and interests related to the IOS are not explored and taken into consideration, implementation is likely to become a disappointing and troublesome affair. This paper presents a diagnostic method for the identification of stakeholders involved in IOS and the assessment of their power and interests with respect to these systems. The diagnostic approach is illustrated by means of an in-depth case study. The case study indicates that addressing power and interest relationships may help make the critical success factors in the implementation and improvement of inter-organizational systems more explicit. On the basis of the case study, conclusions are drawn regarding the application and usefulness of the diagnostic approach.
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