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The E-Collaboration Paradox: A Study of 290 New Product Development Teams
Abstract
There has been significant evidence that electronic media pose obstacles to communication when used to support collaborative tasks, especially tasks that involve intense communication. Yet, there is also a substantial body of empirical evidence suggesting that the impact of electronic communication media use on task outcome quality is insignificant, which is paradoxical in light of the evidence pointing at obstacles. This study reports on a structural equation modeling-based analysis of 290 teams whose main task was to develop new products in a variety of industries. The findings support the electronic collaboration paradox notion discussed above, and appear to be consistent with predictions of two complementary theoretical models, the psychobiological and compensatory adaptation models.
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