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Business Process Improvement and Organizational Theory: The Missing Link
Abstract
The lack of a holistic methodology for Business Process Management has resulted in much confusion for organisations wishing to deploy Business Process Improvement projects. We argue that in order to provide some guidance for process improvement projects in particular, we can turn to existing organisational theories. Accordingly, we propose the use of organisational theories as an aid to identify critical elements in Business Process Improvement (BPI). Agency, resource-based view of the firm theory, and stakeholder theories are used for this purpose. An a-priori model is presented and shows top management involvement, process managers, staff and technical BPI capabilities, and alignment of key stakeholders’ requirements as factors affecting achieved levels of BPI.
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