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Achieving Business Benefits from a Global ERP Implementation
Abstract
This paper provides an understanding of the implementation, use and business benefits achieved from a global ERP system by an Australian manufacturing organisation. Using an interpretive case study approach ERP implementation and use were examined retrospectively as processes within context over time. The business benefits achieved were assessed using Shang & Seddon’s (2000) ERP business benefits framework. The business benefits achieved are explained in terms of the ERP implementation success factor literature, and themes relating to the use of the ERP system that were identified from the empirical findings.
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