Table Of Contents

• SECTION I: WEB SITE USER INTERFACE

  Chapter I. Navigational Tools in Hypertext Information Retrieval Frames and an Expandable Table of Contents

• Rawiwan Tenissara, Information Systems Education Center, National

• Chapter II. Website Interactivity and Amusement: Techniques and Effects

• Yuan Gao, Ramapo College of New Jersey, USA

  Chapter III. Techniques for Visualizing Website Usage Patterns with an Adaptive Neural Network

• Victor Perotti, Rochester Institute of Technology College of Business, USA

  Chapter IV. Using Usability Factors to Predict the E-Commerce User Experience

• Adrie Stander, University of Cape Town, South Africa
• Nata van der Merwe, University of Cape Town, South Africa

• SECTION II: INTERFACE DESIGN AND USABILITY

  Chapter V. Social Issues in the Administration of Information Systems Survey Research

• Susan K. Lippert, Drexel University, USA

  Chapter VI. User Interfaces and Markup Language Programming: The Effects of Interaction Mode on User Performance and Satisfaction

• Jeffrey Hsu, Fairleigh Dickinson University, USA

  Chapter VII. Development of a Task Model for the Analysis and Retrieval of Statistical Data

• Peter N. Hyland, University of Wollongong, Australia

• SECTION III: END USER COMPUTING

  Chapter VIII. Media Selection and End-User Satisfaction: An Empirical Study of Help-Desk Using SERVQUAL

• Sang-Gun Lee, University of Nebraska-Lincoln, USA
• Sangjin Yoo, Keimyung University, Korea
• Zoonky Lee, University of Nebraska-Lincoln, USA

  Chapter IX. End User Support Usage

• Robin Munkvold, Nord-Trøndelag University College, Norway

  Chapter X. Users as Developers — Conditions and Effects of User SystemsDevelopment

• Anders Avdic, Örebro University, Sweden

  Chapter XI. Solving Common Business Problems with Microsoft Office®

• Kathryn Marold, Metropolitan State College of Denver, USA
• Gwynne Larsen, Metropolitan State College of Denver, USA

• SECTION IV: INFORMATION TECHNOLOGY AND THE ORGANIZATION

  Chapter XII. Changing a Business School Corporate Culture: Teaching in the 21st Century on a Different Blackboard

• Jennifer Paige Nightingale, Duquesne University, USA

  Chapter XIII. The Role of the Organizational Context in the Use of a Workflow System: Lessons from a Case Study

• Anabela Sarmento, ISCAP-IPP, Portugal

  Chapter XIV. Strategic Models for the Delivery of Personal Financial Services: The Role of Infocracy

• Steven Gordon, Babson College, USA
• Paul Mulligan, Babson College, USA

  Chapter XV. Role of Behavioral Factors in Strategic Alliances

• Chong Kim, Marshall University, USA
• Purnendu Mandal, Marshall University, USA
• Dale H. Shao, Marshall University, USA

• SECTION V: THE HUMAN SIDE IN IT RESEARCH

  Chapter XVI. Building a Custom Client-Side Research Tool for Online Web-Based Experiments

• Stu Westin, University of Rhode Island, USA

  Chapter XVII. Towards a Sociopragmatic-Constructivist Understanding of Information Systems

• Boris Wyssusek, Technical University of Berlin, Germany
• Martin Schwartz, Dr. Glinz & Partner, Germany

  About the Authors

  Index