Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations
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Workflow Systems and Knowledge Management
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Author(s):
Alfs T. Berztiss (University of Pittsburgh, USA)
Copyright:
2008
Pages:
7
Source title:
Knowledge Management: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s):
Murray E. Jennex
(San Diego State University, USA)
DOI:
10.4018/978-1-59904-933-5.ch212
Keywords:
Information Science Reference
/
Knowledge Management
/
Library & Information Science
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Workflow Systems and Knowledge Management
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Abstract
The business reengineering movement has left two lasting benefits: One is the identification of an organization as a set of processes (Davenport, 1993); the other is an emphasis on knowledge management (Davenport, 1997). The process orientation finds an expression in workflow systems. Processes have to be supported by knowledge management. Our purpose here is to provide an outline of how knowledge management relates to workflow systems.
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