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Why Work at a Hotel?: A Meta-Analysis of Attracting and Retaining Talent in the Hospitality Industry
Abstract
This narrative analyzes dimensions associated with the choice to work at a hotel, specifically in a front desk operations role. The chapter details the motivational dimensions that lead to a decision to accept work. It also analyzes how non-monetary benefits associated with a job can provide significant value for an employee. Such benefits are primarily social in nature, such as connecting with colleagues and enjoying a fun culture. Other motivational drivers include capturing experience to pursue a career pathway. These alternative benefits factor into job motivation and can reduce an employee's intent to voluntarily separate. The chapter also analyzes ideal work-life balance models for hotel employees and the impact of change to an organizational framework for employees. The chapter concludes with a practical analysis of how an employer can address low organizational commitment among its employees by strategically impacting the effective of role-specific engagement thereby reducing intent to voluntarily separate.
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