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User Culture, User-System Relation and Trust – The Case of Finnish Wikipedia
Abstract
In this chapter the open-source based collaboration model of Finnish Wikipedia is examined from the perspective of user culture, which is the fundamental basis of Wikipedia’s project management. The concept of user culture in a mediated collaboration project is introduced and the user culture of Finnish Wikipedia is analyzed in terms of this concept. Also the concept of user-system-relation is presented and the relation between users and the socio-technical system of Wikipedia is examined. This analysis considers the crucial factors in the process of building a trusting relation between the user and the Wikipedia system. From the perspective of user-system-relation, the relationship of trust between the user and the system is much more important than the trust relations between individual users. This article explains the role of user culture and user culture design in a collaborative Web community and considers the nature of a trusting user-system-relation. Examination of one functional example of open information management gives understanding of management tools for open peer-collaboration in general.
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