Trust and the Trust Placement Process in Metateam Projects

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Author(s): Walter D. Fernandez (Queensland University of Technology, Australia)
Copyright: 2004
Pages: 30
Source title: Virtual Teams: Projects, Protocols and Processes
Source Author(s)/Editor(s): David Pauleen (Victoria University of Wellington, New Zealand)
DOI: 10.4018/978-1-59140-166-7.ch002

Keywords: Information Science Reference / Media & Communications / Social Computing / Virtual Communities & Virtual Reality

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Abstract

Metateams are temporary organizations composed of two or more geographically and organizationally dispersed teams that are commercially linked by project-specific agreements. In a global business environment demanding innovation, flexibility, and responsiveness, metateams represent a major change in the way organizations and practitioners conduct IT development projects. However, as we found in a recently concluded theory-building study of a real-life metateam, managing metateams presents unique difficulties due to conflicting demands arising from multiple realities. Argued in this chapter is that the effectiveness of the trust placement process (rather than just the exhibition of high levels of trust) significantly affects project success.

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