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Training Sequences and ther Effects on Task Performance and User Outcomes

Training Sequences and ther Effects on Task Performance and User Outcomes
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Author(s): Clive Sanford (Aalborg University, Denmark) and Anol Bhattacherjee (University of South Florida, USA)
Copyright: 2008
Pages: 18
Source title: Information Communication Technologies: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Craig Van Slyke (Northern Arizona University, USA)
DOI: 10.4018/978-1-59904-949-6.ch200

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Abstract

This article introduces the concept of IT training sequences and examines how sequencing of conceptual and procedural training impact IT task performance, user satisfaction, and users’ self-efficacy. Using assimilation theory, we develop four hypotheses related to training sequences. These hypotheses were then tested in a database design context using a quasi-experimental study involving student subjects. Empirical results demonstrate improved far transfer and near transfer task performance and higher self-efficacy for subjects trained in the conceptual-procedural sequence versus the reverse sequence, though user satisfaction was not significantly different between the two sequences. Implications for IT training research are discussed.

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