The Roles of Business Process Modeling and Business Process Reengineering in E-Government

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Author(s): Kijpokin Kasemsap (Suan Sunandha Rajabhat University, Thailand)
Copyright: 2016
Pages: 30
Source title: Handbook of Research on Innovations in Information Retrieval, Analysis, and Management
Source Author(s)/Editor(s): Jorge Tiago Martins (The University of Sheffield, UK)and Andreea Molnar (University of Portsmouth, UK)
DOI: 10.4018/978-1-4666-8833-9.ch015

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

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Abstract

This chapter reveals the roles of business process modeling (BPM) and business process reengineering (BPR) in eGovernment, thus describing the concepts of eGovernment and BPM; BPM methodologies; business process modeling notation (BPMN); the importance of BPR in government-to-citizen (G2C) e-commerce; the relationship between BPM and eGovernment-based citizen satisfaction; the application of BPR in eGovernment; and the implementation of eGovernment through BPM. eGovernment is a modern trend that is driven by the advances in BPM and BPR as well as the aspirations of citizens who place increasing demands on governments' service. By modeling business processes in eGovernment, public sector organizations can achieve improvements in transparency and reduction in costs and resource requirements, resulting in improved business performance and compliance. The chapter argues that applying BPM and BPR in eGovernment has the potential to enhance public sector performance and achieve organizational goals in public sector organizations.

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The Roles of Business Process Modeling and Business Process Reengineering in E-Government

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