The Promise of Information and Communication Technology in Volunteer Administration

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Author(s): Kelly E. Proulx (Arizona State University, USA), Mark A. Hager (Arizona State University, USA)and Denise A. Wittstock (Phoenix Children's Hospital, USA)
Copyright: 2018
Pages: 20
Source title: Technology Adoption and Social Issues: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-5201-7.ch063

Keywords: Human Aspects of Technology / Human-Computer Interaction / Information Science Reference / Social Sciences & Humanities

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Abstract

Traditional volunteer management is a bureaucratic process involving recruitment, screening, training, assignment, scheduling, recognition, retention, and reporting on volunteers. New workplace technologies provide ways to conduct these tasks with greater efficiency and increased accuracy, thereby enhancing both the volunteer experience and the impact of volunteers on organizational operations. This chapter reviews the literature regarding theories of technology acceptance and use, technology use in nonprofit organizations, and technology in volunteer programs. Three organizational case studies provide insights into both the promise and limitations of the adoption and use of Volgistics, a commonly used Web-based software designed for volunteer management in nonprofit organizations. The authors conclude by discussing what these cases suggest for the challenges and promise of adoption of new technology in the management of volunteers.

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