The Philosophy of Using Communicative Intelligence for Cross-Cultural Collaboration

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Author(s): Kendall Zoller (Sierra Training Associates, USA)
Copyright: 2015
Pages: 18
Source title: Cross-Cultural Collaboration and Leadership in Modern Organizations
Source Author(s)/Editor(s): Nancy D. Erbe (California State University Dominguez Hills, California, USA)and Anthony H. Normore (California State University Dominguez Hills, California, USA)
DOI: 10.4018/978-1-4666-8376-1.ch018

Keywords: Business & Management / Business Science Reference / Human Aspects of Business

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Abstract

This chapter describes Communicative Intelligence (CI) from a philosophical lens. The author explains its cognitive, emotional and actionable elements. CI is the deliberate and intentional deployment of verbal and nonverbal communication patterns in ways that aspire to develop relationships across and within cultures in the unpredictably dynamic arena of human interactions (see Zoller, 2008). Further, the author suggests that CI is a consciously mindful state where the deliberate application of verbal and nonverbal skills and moves are used to achieve an alignment between the intended message and the manner in which it is perceived to build rapport, model empathy, and impact trust. By using the strategies and ways of thinking found in CI, leaders can improve the quality of their relationships resulting in new possibilities and solutions to the issues facing organizations. Key areas of interest will be discussed including how CI can be used to impact cross-cultural collaboration and leadership.

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