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The Intersection of Business and Technology in the New Era
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Author(s): Kamini Chhabra (CT institute of Management and IT, India), Dakshina Murthy (Operations Area, Welingkar Institute of Management, Development, and Research, India), Meghana Bhilare (Dr. D.Y. Patil Institute of Management and Entrepreneur Development, India)and Kishor Girish Nawale (Shri Shahu Mandir Mahavidyalaya, India)
Copyright: 2026
Pages: 26
Source title:
Marketing Strategies for Total Quality Management in Hospitality Excellence
Source Author(s)/Editor(s): Varinder Singh Rana (City University, Ajman, UAE), Babeet Gupta (City University, Ajman, UAE), Nittan Arora (CT Institute of Management and Technology, India)and Beenish Shameem (City University, Ajman, UAE)
DOI: 10.4018/979-8-3693-8608-8.ch013
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Abstract
The convergence of business and technology is a rapidly evolving domain where innovation, strategic development, and digital transformation intersect. As technology becomes more embedded in business processes, products, and services, companies are discovering new paths for growth, efficiency, and a competitive edge. Automation, cloud computing, data analytics, and artificial intelligence (AI) are examples of technologies that are revolutionizing business models, fostering personalized customer interactions, and enhancing operational performance. While there are many benefits to this convergence, there are drawbacks as well, such as worries about data privacy, cyber security, and closing the digital divide. A deep understanding of the relationship between business and technology is essential for organizations striving to maintain competitiveness in an increasingly digital environment. This paper examines the key trends, obstacles, and strategies arising from the intersection of business and technology, underscoring their transformative potential.
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