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Technology Related Policies
Abstract
In this study, it is hypothesized that the two technology-related policies that have the potential to influence levels of trust in B2B e-commerce are the security policy and the privacy policy. The relevant technology-related procedures examined in this study relate to (a) Regular review of policies (b) Ethical hacking; (c) Formulation of a security team; (d) Conduct various awareness and training programs; (e) Membership of security regulatory institutions; (f) Allotments of certificates from various seals of approvals; etc. The present chapter examines the relationship between levels of assurance with regard to these technology-related policies and procedures and the levels of trust in B2B e-commerce.
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