Technologies Enabling Omni-Channel: Understanding Key Success Factors for IT Framework

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Author(s): Rohit Das (MET Institute of Management, India)
Copyright: 2018
Pages: 19
Source title: Supply Chain Management Strategies and Risk Assessment in Retail Environments
Source Author(s)/Editor(s): Akhilesh Kumar (Indian Institute of Technology Kharagpur, India)and Swapnil Saurav (JDA Software, India)
DOI: 10.4018/978-1-5225-3056-5.ch005

Keywords: Business & Management / Business Science Reference / Operations and Service Management / Supply Chain Management

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Abstract

The retail industry has been scaling up by better co-ordination among channel partners, improving shipment delivery time at a lower possible cost over last few years. Looking at the Indian scenario, large logistics companies such as Bluedart, FedEx, Gati, etc. have launched dedicated services for online retailers. However, entrance and elevation of e-commerce focused logistic companies such as Chhotu, Mudita, Unicommerce and Delhivery seem to be promising and can be the real game changer. These companies offer solutions that address the various pain-points pertaining to the supply chain of e-commerce companies, which traditional and big supply chain & logistic providers so far failed to do. This is a global phenomenon. Despite considerable improvement in recent past, many logistics providers still struggle to cope up with inadequate infrastructure leading to operational inefficiencies to support their services. Some of such operational concerns, but not limited to, are wrong delivery, unaccepted shipment pick-ups, product unavailability leading to promise to deliver.

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