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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

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Stickiness and Web-Based Customer Loyalty

Stickiness and Web-Based Customer Loyalty

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Author(s): Guisseppi Forgionne (University of Maryland, USA)and Supawadee Ingsriswang (BIOTEC and NSTDA, Thailand)
Copyright: 2005
Pages: 6
Source title: Encyclopedia of Information Science and Technology, First Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-553-5.ch463

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

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Abstract

Between 1997-2003, Internet hosts grew from 16 million to over 233 million worldwide (www.isc.org, 2004). Of all Internet hosts, the number of commercial domain names (.com) is about 20.9%, which increased from 3.9 million in January 1997 to 48.6 million in January 2004.

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Encyclopedia of Information Science and Technology, Fourth Edition

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