IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Social Media and Knowledge Management in a Crisis Context: Barriers and Opportunities

Social Media and Knowledge Management in a Crisis Context: Barriers and Opportunities
View Sample PDF
Author(s): Terri Toles Patkin (Eastern Connecticut State University, USA)
Copyright: 2017
Pages: 18
Source title: Harnessing Social Media as a Knowledge Management Tool
Source Author(s)/Editor(s): Ritesh Chugh (Central Queensland University, Australia)
DOI: 10.4018/978-1-5225-0495-5.ch007

Purchase

View Social Media and Knowledge Management in a Crisis Context: Barriers and Opportunities on the publisher's website for pricing and purchasing information.

Abstract

The role of social media in managing and disseminating organizational knowledge is illustrated in this case study of a local government's response to a natural disaster. The interplay of technological, organizational and ecological factors was magnified as town officials utilized both social media and traditional media to disseminate information to the public during and after the crisis. As organizations embrace social media, managers must recognize that in addition to the organization educating the public, social media features the public talking to the organization, and perhaps more resonant, the public talking to the public.

Related Content

Social Network Analysis: Tools, Techniques, and Technologies
Somya Jain, Adwitiya Sinha. © 2018. 18 pages.
View Details View Details PDF Full Text View Sample PDF
Social Networking Data Analysis Tools and Services
Gopal Krishna. © 2018. 16 pages.
View Details View Details PDF Full Text View Sample PDF
Social Implications of E-Government
Rimjhim, Vijay Kumar. © 2018. 16 pages.
View Details View Details PDF Full Text View Sample PDF
Thwarting Spam on Facebook: Identifying Spam Posts Using Machine Learning Techniques
Arti Jain, Reetika Gairola, Shikha Jain, Anuja Arora. © 2018. 20 pages.
View Details View Details PDF Full Text View Sample PDF
Impact of Sarcasm in Sentiment Analysis Methodology
Priscilla Souza Silva, Haroldo Barroso, Leila Weitzel, Dilcielly Almeida Ribeiro, José Santos. © 2018. 21 pages.
View Details View Details PDF Full Text View Sample PDF
Analysis of Online Social Networks for the Identification of Sarcasm
Pulkit Mehndiratta. © 2018. 14 pages.
View Details View Details PDF Full Text View Sample PDF
A Novel Algorithm for Sentiment Analysis of Online Movie Reviews
Bisma Shah, Farheen Siddiqui. © 2018. 35 pages.
View Details View Details PDF Full Text View Sample PDF
Body Bottom