Social Contexts in an Information Rich Environment

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Author(s): Gbolahan K. Williams (King’s College London, UK)and Iman Poernomo (King’s College London, UK)
Copyright: 2011
Pages: 17
Source title: Social Computing Theory and Practice: Interdisciplinary Approaches
Source Author(s)/Editor(s): Panagiota Papadopoulou (University of Athens, Greece), Panagiotis Kanellis (University of Athens, Greece)and Drakoulis Martakos (University of Athens, Greece)
DOI: 10.4018/978-1-61692-904-6.ch005

Keywords: Information Science Reference / Media & Communications / Social Computing / Social Networking

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Abstract

Information Management’ has seen a tremendous transformation over the years from various forms of traditional analogue/digital techniques for managing information to more current digital forms that employ various heterogeneous technologies aimed at enhancing the task of information management to a level that is more robust, reliable and effective. As one would expect, the application of social computing technologies (SCT) to modern information management contexts has played a particularly useful role to facilitate the process of information sharing, document authoring, communication and collaboration between users in various domains. As such, these technologies have seen increased interest from business and industry, cultural institutions, educational institutions and government. This chapter presents a general overview of the use of social computing technologies in various application domains, discusses various considerations and challenges, and presents a scope for future solutions to those challenges. The conclusion is that while it is generally accepted that SCT’s have the potential to improve communication and collaboration in various organizational and social settings, one must elicit the precise social behavioral models in which it is trying to improve or replicate and some measure to gauge those improvements. In such an instance, the authors suggest ethnography would be particularly useful.

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