The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
The Role of Social Media in the Public Sector: Opportunities and Challenges
Abstract
Social media is promising new opportunities across a broad spectrum of public services. As the Internet and its ubiquitous applications extend globally, an increasing number of governments and their public service agencies are embracing social media as one of the major mechanisms to interact with the public. Social media provides a new wave of Web-based applications and channels for citizens to share constructive ideas and opinions and play active roles in various areas in the public sector. At the same time, social media helps government organizations and elected officials of different government levels to actively listen to citizens and constantly monitor their existing services as well as develop new initiatives. Effective integration of Web 2.0 technologies and applications into existing Internet infrastructure adds visibility and accountability in the public sector and enhances services to citizens.
Related Content
|
Serpil Kır Elitaş.
© 2023.
11 pages.
|
|
Sami Kiraz.
© 2023.
14 pages.
|
|
Kadir Bendaş.
© 2023.
10 pages.
|
|
Fatih Değirmenci.
© 2023.
15 pages.
|
|
Elifnur Terzioğlu.
© 2023.
14 pages.
|
|
Türker Elitaş.
© 2023.
16 pages.
|
|
Sudeep Uprety.
© 2023.
14 pages.
|
|
|