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The Role of the CIO
Abstract
The CIO can be defined as the highest-ranking IT executive who typically exhibits managerial roles requiring effective communication with top management, a broad corporate perspective in managing information resources, influence on organizational strategy, and responsibility for the planning of IT. This definition is in line with research; which applied the following criteria when selecting CIOs for empirical observation: i) highest-ranking information technology executive; ii) reports no more than two levels from the CEO, that is, either reports to the CEO or reports to one of the CEOs direct reports, iii) areas of responsibility include information systems, computer operations, telecommunications and networks, office automation, end-user computing, help desks, computer software and applications; and iv) responsibility for strategic IS/IT planning. The CIO plays a vital role in every interoperability project in digital government. There may be a CIO in each involved public agency as well as a CIO for the whole of government. For example in Hong Kong, there is an office of the government chief officer, which developed the interoperability framework for all agencies and other public organizations to follow (2007). In this chapter we start by defining the position of the CIO. CIOs are playing a key role sourcing IT resources and enabling IT governance. These topics are covered in the next sections. Then, we continue discussing CIO leadership roles. As organizations expand their use of the Internet, the CIO emerges as an important executive for developing digital government, competitive strategy and Internet strategy. We are also looking into the CIO selecting e-business model.
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