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Reference Services in Digital Environment
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Author(s): Wan Ab. Kadir Wan Dollah (MARA University of Technology, Malaysia)and Diljit Singh (University of Malaya, Malaysia)
Copyright: 2009
Pages: 9
Source title:
Handbook of Research on Digital Libraries: Design, Development, and Impact
Source Author(s)/Editor(s): Yin-Leng Theng (Nanyang Technological University, Singapore), Schubert Foo (Nanyang Technological University, Singapore), Dion Goh (Nanyang Technological University, Singapore)and Jin-Cheon Na (Nanyang Technological University, Singapore)
DOI: 10.4018/978-1-59904-879-6.ch042
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Abstract
Information and communication technologies have been used to assist in various functions of library and information units. Digital reference services that is becoming widely available especially in academic libraries and public libraries around the world provide assistance to remote users especially through e-mail format. This chapter clarifies the concept, format and background of digital reference services. It also focuses on issues, trends and challenges in digital reference services, besides discussing on technological developments in digital reference services. The benefits and limitations of the services are also highlighted in this chapter.
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