E-Reference in Public Libraries: Phoenix Public Library Case Study, Our Website is Your 24/7 Reference Librarian

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Author(s): Ross McLachlan (Phoenix Public Library, USA)and Kathleen Sullivan (Phoenix Public Library, USA)
Copyright: 2012
Pages: 10
Source title: E-Reference Context and Discoverability in Libraries: Issues and Concepts
Source Author(s)/Editor(s): Sue Polanka (Wright State University, USA)
DOI: 10.4018/978-1-61350-308-9.ch019

Keywords: Information Science Reference / Library & Information Science / Library Information Systems / Library Science

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Abstract

This case study offers insight into how Phoenix Public Library attempts to meet customer’s needs for 24/7 access to Library information and services. Strategies to achieve quality results, successful and failed initiatives, and lessons learned are presented.

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E-Reference in Public Libraries: Phoenix Public Library Case Study, Our Website is Your 24/7 Reference Librarian

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