Quality Evaluation of B2C m-commerce Using the ISO9126 Quality Standard

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Author(s): John Garofalakis (University of Patras, Greece), Antonia Stefani (University of Patras, Greece)and Vassilios Stefanis (University of Patras, Greece)
Copyright: 2010
Pages: 19
Source title: Handheld Computing for Mobile Commerce: Applications, Concepts and Technologies
Source Author(s)/Editor(s): Wen-Chen Hu (University of North Dakota, USA)and Yanjun Zuo (University of North Dakota, USA)
DOI: 10.4018/978-1-61520-761-9.ch003

Keywords: Information Science Reference / Media & Communications / Mobile and Wireless Computing / Mobile Computing

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Abstract

Business to Consumer M-commerce applications, are data-intensive, user-driven, and have increasing needs for accessibility, efficiency, adaptivity, portability and competitiveness. However, their design process still lacks a systematic quality control method. In this chapter we explore m-commerce quality attributes using the external quality characteristics of the ISO9126 software quality standard. Our goal is to provide a quality map of a B2C m-commerce system so as to facilitate more accurate and in detail quality evaluation. The result is a new evaluation framework based on decomposition of m-commerce services to three distinct user-software interaction patterns and mapping to ISO9126 quality characteristics.

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Quality Evaluation of B2C m-commerce Using the ISO9126 Quality Standard

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