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Quality Enhancing the Continued Use of E-Government Web Sites: Evidence from E-Citizens of Thailand
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Author(s): Sivaporn Wangpipatwong (Bangkok University, Thailand), Wichian Chutimaskul (King Mongkut’s University of Technology Thonburi, Thailand)and Borworn Papasratorn (King Mongkut’s University of Technology Thonburi, Thailand)
Copyright: 2010
Pages: 17
Source title:
Web Technologies: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Arthur Tatnall (Victoria University, Australia)
DOI: 10.4018/978-1-60566-982-3.ch071
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Abstract
This study empirically examines Web site quality toward the enhancement of the continued use of e-government Web sites by citizens. The web site quality under examination includes three main aspects, which are information quality, system quality, and service quality. The participants were 614 country-wide e-citizens of Thailand. The data were collected by means of a web-based survey and analyzed by using multiple regression analysis. The findings revealed that the three quality aspects enhanced the continued use of e-government Web sites, with system quality providing the greatest enhancement, followed by service quality and information quality.
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