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Perpetual Mobile Availability as a Reason for Communication Overload: Experiences and Coping Strategies of Smartphone Users
Abstract
Mobile communication media such as smartphones have dramatically increased the social availability of users. The perpetual contact is experienced quite ambivalently, not only as a big advantage of technological development but also as a new reason for increasing communication overload. This chapter details how people evaluate mobile availability in their everyday lives and how they cope with experiences of overload and stress. Using the transactional theory of stress and coping (Lazarus & Cohen, 1977), data from a diary study and qualitative interviews with German smartphone users are analyzed. The findings emphasize the high level of subjectivity that influences how everyday experiences of smartphone usage and mobile availability are evaluated.
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