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Organizational Learning Process: Its Antecedents and Consequences in Enterprise System Implementation
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Author(s):
W. Ke (Clarkson University, USA)and K. Kee Wei (City University of Hong Kong, Hong Kong)
Copyright:
2008
Pages:
18
Source title:
Strategic Knowledge Management in Multinational Organizations
Source Author(s)/Editor(s):
Kevin O'Sullivan
(New York Institute of Technology, USA)
DOI:
10.4018/978-1-59904-630-3.ch017
Keywords:
Information Science Reference
/
Knowledge Management
/
Library & Information Science
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Organizational Learning Process: Its Antecedents and Consequences in Enterprise System Implementation
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Abstract
This paper uses organizational learning as a lens to study how firms implement enterprise system. The core research questions are: what are the critical organizational factors affecting organizational learning in ES implementation? How do these elements shape the learning process and thereby influence ES implementation outcomes? To address these questions, we conducted comparative case study with two organizations that have recently adopted ES and achieved significantly different results. Based on the empirical findings, we propose a framework that describes how organizational factors affect the four constructs of organizational learning in ES implementation context – knowledge acquisition, information distribution, information interpretation and organizational memory.
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