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E-Novation Program Office and Roadmap: Pathway to Achieving E-Novation in Government
Abstract
This chapter introduces a new organizational entity for government organisations, the E-Novation Program Office (EPO). The basis for this structure is researcher experiences of the divide between organizational decision-making capability and the actual delivery of innovation using new technology initiatives within Australian organizations. Key EPO decision-making mechanisms include cognitive mapping, road maps, scenario planning, and complexity thinking. The proposed model of the EPO is informed through author experiences within a variety of Australian organisations and government enterprises focusing on technological innovation rather than other forms of innovation. The EPO serves to guide innovative actions, prioritization of effort, and better execution by acting as a counterbalance between technology, strategy, and delivery to ensure the successful introduction of innovation. The robustness, flexibility, and adaptability of the EPO arises from modeling processes arising from research in the governance of enterprise wide service orientated architectures for information systems. The EPO explicitly supports the central tenant of government organisations, the provision of service to citizens. Most importantly, service is taken to be the provision of knowledge and skills (Vargo & Lusch, 2004) for the benefit of citizens.
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