Measuring the Conceptual Variables for E-Services Acceptance: a Descriptive Statistical Analysis

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Author(s): Kamaljeet Sandhu (University of New England, Australia)
Copyright: 2013
Pages: 8
Source title: Business Strategies and Approaches for Effective Engineering Management
Source Author(s)/Editor(s): Saqib Saeed (Department of Computer Information Systems, College of Computer Science and Information Technology, Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia), Mohammad Ayoub Khan (Centre for Development of Advanced Computing, India)and Rizwan Ahmad (Qatar University, Qatar)
DOI: 10.4018/978-1-4666-3658-3.ch018

Keywords: Business Science Reference / Industrial Engineering / Operations and Service Management / Science & Engineering

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Abstract

This case study examines the Web Electronic Service framework for a University in Australia. The department is in the process of developing and implementing a Web-based e-service system. The user experience to use e-services requires insight into the attributes that shape the experience variable. The descriptive data about the attributes that form the experience variable is provided in this study.

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Measuring the Conceptual Variables for E-Services Acceptance: a Descriptive Statistical Analysis

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