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Managerial Competencies Related to Soft Skills: An Investigation of Hotel Management in Asia
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Author(s): Nuttawuth Muenjohn (RMIT University, Australia), Alan Montague (RMIT University, Australia), Lynnel Hoare (RMIT University, Australia)and Jiaying Zhang (RMIT University, Australia)
Copyright: 2017
Pages: 13
Source title:
Transcontinental Strategies for Industrial Development and Economic Growth
Source Author(s)/Editor(s): Bryan Christiansen (PryMarke LLC, USA)and Gulsah Koc (Yildiz Technical University, Turkey)
DOI: 10.4018/978-1-5225-2160-0.ch015
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Abstract
In line with the rapid development of the tourism industry globally, the hotel sector in particular has experienced a period of enormous economic development during the last two decades. Correspondingly, the demand for talented professionals in management roles has increased significantly. Based on this the results of this research effective “soft skills”, also referred to as people or interpersonal skills, are viewed as essential skills to employment in hotel managerial roles by the senior managerial informants working in this industry sector. This paper reviews and investigates the soft skills that are identified as essential for managers in international hotels. This exploratory study adopted a qualitative methodology. Seventeen semi-structured interviews were conducted with managers within hotel groups in six countries. The study focusses on soft skills necessary for managers in the industry and the region from multiple perspectives.
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