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Knowledge Management in Smart Organizations
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Author(s): Shirley Chan (The University of Hong Kong, Hong Kong)
Copyright: 2006
Pages: 35
Source title:
Integration of ICT in Smart Organizations
Source Author(s)/Editor(s): Istvan Mezgar (Budapest University of Technology and Hungarian Academy of Sciences, Hungary)
DOI: 10.4018/978-1-59140-390-6.ch004
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Abstract
This chapter looks at the deployment of appropriate information and communication technologies in helping smart organizations to manage knowledge. Taking a management perspective, smart organizations can be regarded as those that can make smart strategic decisions and put into practice such managerial principles as value creation, continual learning, embracing uncertainty, and empowerment. Making good decisions would involve gathering and synthesizing the appropriate knowledge—knowledge about the market, products, suppliers, customers, competitors, and others. Different schools of knowledge management theories and the related technologies will be discussed. The author hopes that understanding the knowledge management technologies and related practices would assist researchers and practitioners in gaining some insights into managing the knowledge required for making smart decisions in organizations.
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