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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Knowledge and Innovation Management: Creating Value

Knowledge and Innovation Management: Creating Value
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Author(s): Marianne Gloet (University of Melbourne, Australia)and Danny Samson (University of Melbourne, Australia)
Copyright: 2019
Pages: 26
Source title: Effective Knowledge Management Systems in Modern Society
Source Author(s)/Editor(s): Murray E. Jennex (San Diego State University, USA)
DOI: 10.4018/978-1-5225-5427-1.ch002

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Abstract

This qualitative research examined the relationship between knowledge management (KM) and systematic innovation capability in 16 Australian manufacturing and service organizations that exhibited both successful innovation and robust KM practices. A review of the literature indicated a number of areas where KM enhances and supports innovation capability. Using a multiple crosscase analysis methodology and applying a framework of systematic innovation capability, in-depth interviews were conducted with managers of the case study organizations. The analysis of the data revealed the main contributions of KM to systematic and sustained forms of innovation. Finally, a model of knowledge and innovation capability was developed to guide the development of knowledge and innovation management as a dynamic capability to support value capture, value creation, and value delivery from innovation.

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