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Key Characteristics Relevant for Selecting Knowledge Management Software Tools
Abstract
The shift to innovation and knowledge as the primary source of value results in the new economy being led by those who manage knowledge effectively. Today’s organizations are creating and leveraging knowledge, data, and information at an unprecedented pace—a phenomenon that makes the use of technology not an option, but a necessity. Software tools in knowledge management (KM) are a collection of technologies and are not necessarily acquired as a single software solution. Furthermore, these KM software tools have the advantage of using the organization’s existing information technology infrastructure. Organizations and business decision makers spend a great deal of resources and make significant investments in the latest technology, systems, and infrastructure to support KM. It is imperative that these investments are validated properly, made wisely, and that the most appropriate technologies and software tools are selected or combined to facilitate KM, knowledge creation, and continuous innovation. In this chapter, a set of characteristics are proposed that should support decision makers in the selection of software tools for knowledge creation. These characteristics were derived from both in-depth interviews and existing theory in publications.
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