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Intra-Group and Inter-Group Conflict Management and Resolution

Intra-Group and Inter-Group Conflict Management and Resolution
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Author(s): Irem Tanyıldızı Baydili (Firat University, Turkey)
Copyright: 2024
Pages: 24
Source title: Comprehensive Approaches to Conflict Resolution
Source Author(s)/Editor(s): Suzzette A. Harriott (Suzzette Harriott Research Institute, USA & Nova Southeastern University, USA)
DOI: 10.4018/979-8-3693-3546-8.ch007

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Abstract

Conflict is a frequently encountered and effectively managed phenomenon within organizations. Conflicts arise in organizations due to differences, disagreements, incongruities, and overlapping demands, etc. The conflicts that emerge within organizations vary depending on the parties involved, the nature of the conflict, and its origins. Intra-group conflicts within organizations stem from disagreements among individuals within a group, whereas inter-group conflicts arise from conflicting interests among different groups. It is essential for both employees and managers to address and resolve conflicts in organizations, as this contributes to the organization's sustainability. This chapter examines the types of conflicts that arise within or between groups in organizations, their causes, conflict management, conflict resolution strategies, and methods.

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