Intention to Use E-Government Websites among Universiti Sains Malaysia (USM) Students

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Author(s): Ng Yee Boon (Universiti Sains Malaysia, Malaysia), Thurasamy Ramayah (Universiti Sains Malaysia, Malaysia), Teoh Ai Ping (Universiti Sains Malaysia, Malaysia)and May-Chiun Lo (Universiti Malaysia Sarawak, Malaysia)
Copyright: 2015
Pages: 12
Source title: Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-8358-7.ch076

Keywords: Business Science Reference / Government & Law / Public & Sector Management / Public and Sector Management

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Abstract

In almost every country, government agencies are making their services available online. The success of e-Government initiatives is contingent upon citizen's willingness to use these Web-enabled services. This study investigates and examines the intention to use e-Government services among students in Universiti Sains Malaysia (USM), Penang. A research framework based on the PCI (Perceived Characteristics of Innovating) by Moore and Benbasat (1991) to identify factors that would determine and influence the intention to use e-Government websites and services. A survey involving a total of 145 university students was conducted. The results reveal that relative advantage and ease of use are the significant drivers of intention to use e-Government whereas image and compatibility were not important. The implications for research and practice are also explored.

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