The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
An Integrated Model for E-CRM in Internet Shopping: Evaluating the Relationship between Perceived Value, Satisfaction and Trust
Abstract
Customer relationship management in electronic commerce (e-CRM) is one of the fastest growing management techniques adopted by online enterprises (Letaifa & Perrien, 2007). Much research has been done on topics such as e-CRM management (Romano & Fjermestad, 2003; Letaifa & Perrien, 2007), e-CRM marketing techniques (Jackson & Wang 1995; Pan & Lee, 2003), the adoption of e-CRM in organizations (Wu & Wu, 2005), and e- CRM applications that facilitate Internet business (Wang & Head 2001; Adebanjo, 2003; Joo & Sohn, 2008). Still, many online enterprises encounter difficulties implementing effective e-CRM because they tend to overlook customer’s perspective on e-CRM issues (Woodcock & Starkey, 2001).
Related Content
Emrah Arğın.
© 2022.
16 pages.
|
Ebru Gülbuğ Erol, Mustafa Gülsün.
© 2022.
17 pages.
|
Yeşim Şener.
© 2022.
18 pages.
|
Salim Kurnaz, Deimantė Žilinskienė.
© 2022.
20 pages.
|
Dorothea Maria Bowyer, Walid El Hamad, Ciorstan Smark, Greg Evan Jones, Claire Beattie, Ying Deng.
© 2022.
29 pages.
|
Savas S. Ates, Vildan Durmaz.
© 2022.
24 pages.
|
Nusret Erceylan, Gaye Atilla.
© 2022.
20 pages.
|
|
|