Insights and Rumination of Human Resource Management Practices in SMEs: Case of a Family Run Tour Operator in London

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Author(s): Azizul Hassan (The Cardiff Metropolitan University, UK)and Roya Rahimi (University of Wolverhampton, UK)
Copyright: 2017
Pages: 14
Source title: Handbook of Research on Human Resources Strategies for the New Millennial Workforce
Source Author(s)/Editor(s): Patricia Ordoñez de Pablos (University of Oviedo, Spain)and Robert D. Tennyson (University of Minnesota, USA)
DOI: 10.4018/978-1-5225-0948-6.ch012

Keywords: Business & Management / Business Science Reference / Human Resources Development / Human Resources Management

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Abstract

This chapter focuses on some specific areas of human resource management (employee relations, psychological contract, recruitment and selection) in a small - scale family owned travel agency. The study conducted via qualitative approach and using interviews and observations. Results show that, in a situation, where a sort of typical family relation exists between the owners/management, external employees are less likely offered any form of preferences; even this person possessed two criteria as qualifications or experiences and innate abilities.

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Insights and Rumination of Human Resource Management Practices in SMEs: Case of a Family Run Tour Operator in London

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