Innovation for E-Services Management

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Author(s): Kamaljeet Sandhu (University of New England, Australia)
Copyright: 2012
Pages: 13
Source title: Knowledge Management and Drivers of Innovation in Services Industries
Source Author(s)/Editor(s): Patricia Ordóñez de Pablos (Universidad de Oviedo, Spain)and Miltiadis D. Lytras (Effat University, Saudi Arabia)
DOI: 10.4018/978-1-4666-0948-8.ch015

Keywords: Business & Management / Entrepreneurship & Innovation / Information Science Reference / Knowledge Management

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Abstract

Over the last several years traditional services (face to face) have been transferred over to the electronic environment on the the Web, also known as E-Services. There is very little knowledge to know how and why these services are used by consumers based on their knowledge and experience and motivation, ease of use, and usefulness of e-services, acceptance, and continued usage for e-services. This research explores the theoretical framework for developing e-services acceptance model (E-SAM).

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