Information System Failures in Healthcare Organizations: Case Study of a Root Cause Analysis

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Author(s): Pamela E. Paustian (University of Alabama at Birmingham, USA), Donna J. Slovensky (University of Alabama at Birmingham, USA)and Jacqueline W. Kennedy (University of Alabama at Birmingham, USA)
Copyright: 2002
Pages: 6
Source title: Effective Healthcare Information Systems
Source Author(s)/Editor(s): Adi Armoni (Tel Aviv University, Israel)
DOI: 10.4018/978-1-931777-01-8.ch015

Keywords: Health Information Systems / Medical Information Science Reference / Medicine & Healthcare

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Abstract

Preparedness for response and continued operation of a health care facility following an information systems disaster must encompass two facets: continuation of patient care delivery and continuation of business processes. This chapter reports a root cause analysis following an information system failure that compromised the organization’s ability to capture clinical documentation for a 33-hour period.

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Information System Failures in Healthcare Organizations: Case Study of a Root Cause Analysis

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