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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

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Impediments for Knowledge Sharing in Professional Service Firms

Impediments for Knowledge Sharing in Professional Service Firms

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Author(s): Georg Disterer (University of Applied Sciences and Arts, Hanover, Germany)
Copyright: 2005
Pages: 6
Source title: Encyclopedia of Information Science and Technology, First Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-553-5.ch245

Keywords: Information Resources Management / Information Science Reference / Library & Information Science

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Abstract

Professional service firms (PSFs), where professionals (consultants, lawyers, accountants, tax advisors, etc.) work, are interested in knowledge management, because their businesses are heavily dependent on the knowledge of their employees. A core asset is their ability to solve complex problems through creative and innovative solutions, and the basis for this is their employees’ knowledge. The “product” that PSFs offer their clients is knowledge (Kay, 2002; Ofek & Sarvary, 2001; Chait, 1999).

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Encyclopedia of Information Science and Technology, Fourth Edition

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