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ICTs for Improved Service Delivery: A case of Smart Switch Card of the Social Safety Nets Programs in Botswana
Abstract
In Botswana the use of Information and Communication Technology (ICT) smart switch card system, an offshoot of the Universal Electronic Payment System (UEPS), was recently introduced. It is a worldwide communication device that is digital in providing information to the users. In Botswana, it serves to administer food and basic needs offered to the vulnerable people as one of the pillars of development in terms of catering for the needy. Furthermore, it is used to empower orphans, destitute, and HIV/AIDS home-based patients in the Social Safety Nets programs, replacing all the other strategies that were used previously. The previous program was a manual system whereby beneficiaries were getting their social grants through lining up at their district councils’ office doorstep for attendants to use the roll call. The old system demanded commercial businesses to tender for supply of items to the vulnerable population, but it posed some challenges and frustrations to beneficiaries and the government.
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