Human-Centered Design for Development

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Author(s): Hendrik Knoche (EPFL IC LDM, Switzerland), PR Sheshagiri Rao (CK Trust, India)and Jeffrey Huang (EPFL IC LDM, Switzerland)
Copyright: 2013
Pages: 13
Source title: Developments in Technologies for Human-Centric Mobile Computing and Applications
Source Author(s)/Editor(s): Joanna Lumsden (Glasgow Caledonian University)
DOI: 10.4018/978-1-4666-2068-1.ch010

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

This paper describes the challenges faced in ICTD by reviewing the lessons learned from a project geared at improving the livelihood of marginal farmers in India through wireless sensor networks. Insufficient user participation, lack of attention to user needs, and a primary focus on technology in the design process led to unconvinced target users who were not interested in the new technology. The authors discuss benefits that ICTD can reap from incorporating human-centered design (HCD) principles such as holistic user involvement and prototypes to get buy-in from target users and foster support from other stakeholders and NGOs. The study’s findings suggest that HCD artifacts can act as boundary objects for the different internal and external actors in development projects.

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